Technical Services

The following sections will help you to troubleshoot your Halcyon dive gear. If you experience any issues with your Halcyon gear, we encourage you to contact your authorized Halcyon dealer or Halcyon‘s Tech Services department with your questions. Unauthorized modifications/repairs, negligence, accidental damage, commercial use, or abuse are not covered by the warranty.

Customer Testimonial

A couple of weeks ago, I noticed that the Cordura shell on my eight year old Explorer wing was wearing out. It had about 800 dives on it. The seams were separating, the OPV area was worn through allowing the bladder to peek out, etc. I mentioned it to a Halcyon rep who said it could be repaired. So I sent it to Halcyon with a note about how much I liked my wing. Less than a week later, I had my wing back, in like-new condition. And the cost was eminently reasonable. More than reasonable; I almost felt like I was stealing. Well, in summation, if I need it, and Halcyon makes it, that's where I'll get it from now on.
Thanks, Halcyon!
Chris McKenna
Palmetto Bay, FL

Annual Light Service and Upgrades

Halcyon is pleased to offer two unique programs through our Tech Services department for divers who own our primary lighting systems. Please contact Tech Services or your local authorized Halcyon dealer to assist you with these programs.

Making a Warranty Claim

Halcyon does not require any authorizations for warranty repair; however, we do require the following documentation. Before sending any Halcyon equipment back for a warranty claim, please be sure to print and complete the Halcyon Repair Form and a photocopy of the purchase receipt for your Halcyon product. If you have any questions, please contact Tech Services before sending your product.

Corey Smith
Manager, Halcyon Technical Services
techservices@halcyon.net
1.386.454.0811 ext. 307
Halcyon Dive Systems
1110 S. Main St.
High Springs, FL 32643


How often should I rinse my diving equipment?

Dive gear should be thoroughly rinsed with fresh water immediately after being used in salt or brackish water, or when used in a pool. The chloride contained in seawater (and chlorine in pool water) will start to cause fabrics and metals to deteriorate if allowed to remain on the equipment for extended periods of time. To keep your equipment looking new, clean it after each use. Freshwater cave divers, on the other hand, can go years without having to wash their gear…


Who do I contact about servicing Halcyon gear?

Your local or nearest dealer can assist you with your questions no matter where your Halcyon equipment was purchased. If you are unsure as to who is your dealer, contact Halcyon Technical Services.


How do I package my Halcyon equipment if I need to ship it?

We recommend packaging your equipment, with proper protective wrap, in a sturdy box, leaving room all around for a packing material such as bubble wrap, foam, or packing peanuts.

Please Note: A Halcyon Product Return Form needs to be completed and sent with any repair or warranty work returned to Halcyon. If you have any questions, please contact Tech Services before sending your product.

Corey Smith
Manager, Halcyon Technical Services
techservices@halcyon.net
1.386.454.0811 ext. 307
Halcyon Dive Systems
1110 S. Main St.
High Springs, FL 32643